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Business 97 views Dec 17, 2020
What service and relationship do you offer to your customers?

Mário and Antônio are entrepreneurs in the same city in the interior of São Paulo, both are starting the process of migrating their mission-critical systems and data to the Cloud. Recently, they faced similar setbacks and needed to turn to the providers with whom they contracted IT services.

Longtime friends, whenever possible, the two share information about their companies. In a sudden meeting at a barbecue of mutual friends, the two started talking about recent problems and realized that they went through similar situations but with totally different outcomes.

While Antônio received close service and a personalized relationship from his IT services partner, Mário was unable to resolve his issue for days, which resulted in a great financial loss for his business.

The two friends started talking to try to understand how such similar problems could go so opposite in their resolution.

- As I already told you, Antônio. Back at my company, we are facing the same problem as you. Our demands are growing and we need to improve the administration of our IT sector - Mário started counting - Recently, we started the migration of our database with a supplier that promised us full support, but in the end, they were not fully competent .

- I already know what happened - Interrupts Antônio - With that you had problems with corrupted backups and you were unable to access important data, right?

- Exactly! Our database became totally inaccessible and as the backups were in error, we had days of damage and our supplier, who claimed to offer a database consultancy, did not help my team to solve the problem.

- But what exactly happened, Mario? - Antônio was confused, after all he had had similar problems, but his supplier promptly provided a service channel for him to solve his problems. Thus, he spoke directly with Marcos, who was his exclusive contact to deal with the error in question.

- I will tell you what happened from the beginning for you to understand - Mário said - After detecting the problem, my IT manager tried the first contact with our supplier. The attendant, in addition to being very rude, treated my employee as if we were not a customer, we need to pass on a lot of information to him and, when we were directed to the correct sector, we need to start our entire explanation of the situation.

MCITP Database Administrator job role involves designing and developing logical data models, create physical databases and create data services by using Transact-SQL. They manage, monitor and optimize databases. Administrators also play an important role in the installation and configuration of SQL Server.

Tags: #customers  #MCITP